How far in advance should I book my appointment?
We recommend scheduling at the beginning of the week if you are looking for Friday or Saturday appointment as these are our busiest days. We recommend pre-booking your next appointments before leaving the salon if you want to see a specific stylist. Same day appointments and walk-ins are always permitted based on availability.
Will you remind me of my appointment?
Yes! It’s important to provide your email address when booking for the first time as we send email reminder 24 hours in advance of scheduled appointments. Let our front desk associate know if you prefer to receive appointment reminders via text message. We just need your mobile number and carrier to set up.
Why do I have to provide a credit or debit card to book an appointment?
Your appointment with us guarantees your service at the time and date you've requested. As a part of this guarantee, you will have a stylist available to perform your service on time (or as close as possible). As demand for appointments has grown, our stylist's schedules regularly fill up quickly. Providing a credit card to hold your appointment protects our stylists from no call / no show situations. If you have a booked appointment and you don't let us know that you'll be unable to make it within our cancellation policy guidelines we reserve the right to charge 50% of the service that was scheduled.
What if I need to cancel my appointment?
We ask that you provide 24 hour notice if you need to cancel or change your appointment. We understand circumstances may arise that prohibit you from giving us proper notification for missing an appointment, please call to let us know as soon as you know you won’t be able to keep your booked appointment. We reserve the right to charge 50% for all no call, no show appointments.
What if I am late?
Please call the salon to let us know if you are expected to be late for your appointment. We will always do our best to accommodate you, but if you are more than 10 minutes late some or all of your services may have to be re-scheduled depending on stylist availability.
What is an appropriate gratuity?
Gratuities are appreciated in exchange for GREAT results & service. The industry standard is 20% of the service price. Gratuities may be paid in cash directly to the stylist or you can add a tip at check out. For services that take 75 minutes or longer to perform, a 20% gratuity may be automatically be added at the time of service.
Do you share my personal information (name, email, phone) with anyone else?
What is SWANK’s policy on refunds?
The stylists at SWANK blow dry bar pride themselves on providing you with exceptional service. All of our stylists are licensed, educated and professional and will provide you with the best hair care service possible.
We do not issue refunds on salon services. If you are unsatisfied with the results of your blow out style, please let one of our staff know before you leave the salon so we can do our best to get you the results you're looking for. Should you have any questions or concerns about a keratin or color service you have received, please notify us by email at email@example.com within 3 days of receiving your service. If you are not satisfied with results, we ask that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling a service at no additional charge. Adjustments for hair color and keratin treatments are made available to you at no cost within 7 days of the initial service.
Human hair purchased for hair extension installation is a custom order and therefore non-refundable. If you are not satisfied with results, we ask that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to correct any problems to your satisfaction by rescheduling a service at no additional charge. Adjustments for hair extension installations are made available to you at no cost within 7 days of the initial service.